IMPACT OF USABILITY AND USER EXPERIENCE IN ENTERPRISE RESOURCE PLANNING ON USER SATISFACTION IN OPTIMIZATION OF USER CENTRIC DESIGN - SPECIAL REFERENCE TO PRIVATE UNIVERSITIES OF SRI LANKA

Abstract

This research aims to explore the impact of usability and user experience in Enterprise Resource Planning (ERP) systems on user satisfaction, with a specific emphasis on optimizing user-centric design within private universities in the Colombo district. As the implementation of ERP systems becomes increasingly prevalent in higher education institutions, understanding the factors that contribute to user satisfaction is essential for maximizing the effectiveness and utility of these complex systems. Employing a quantitative research design, this study gathered data through structured questionnaires distributed to various departments, including academics, finance, student liaison, and software engineering. The sample comprised 100 participants, allowing for a comprehensive analysis of user demographics, their experience with the ERP system, and their level of satisfaction. Descriptive statistics, frequency distributions, and regression analysis were utilized to interpret the data and examine the relationships between usability, user experience, and user satisfaction. The findings reveal that both usability and user experience significantly influence user satisfaction levels among ERP users. High usability, characterized by intuitive interfaces and efficient navigation, correlates positively with higher satisfaction scores. Similarly, a positive user experience, which encompasses the overall perception of the ERP system's functionality and responsiveness, further enhances user satisfaction. The study highlights the necessity for continuous improvements in the design and functionality of ERP systems, advocating for user-centered design principles that incorporate user feedback throughout the development and implementation phases.