Emotional Intelligence and Leader Effectiveness : A Conceptual Paper

Abstract

Malaysian public services have pledged to obey and practise the cores of their services while performing duties and ensuring a sound delivery system. A high-performance workforce in the public service emphasises leadership quality, high accountability, effectiveness, and efficiency. A crucial aspect of leadership in an organisation determines how leaders can perform effectively. The way leaders evaluate complex situations and control their own and other people’s emotions to solve conflicts in an organisation can determine how effectively they act. This paper discusses leaders’ emotional intelligence and effectiveness in Malaysian public services and provides a conceptual framework. This paper provides a conceptual framework and suggestions on future studies between emotional intelligence and effective leadership in Malaysian public services.