Evaluating Lecturers’ Satisfaction towards Online Teaching in AHIBS, UTM, Kuala Lumpur, Malaysia

Abstract

Within recent years, online teaching and learning have witnessed an increasingly widespread in the higher education sector. By offering a flexible learning opportunity, online teaching managed to attract more students to the unique learning environment. University of Technology (UTM) was one of the universities that launched an Open Distance Learning (ODL) at the beginning of 2020. Due to the COVID-19 pandemic, UTM, as most of the universities around the world decided to adopt online teaching for almost all the courses. A theoretical model of the determinants of e-learning satisfaction in teaching among UTM lecturers from Azman Hashim International Business School (AHIBS), Kuala Lumpur (KL), was developed. Perception and expectations, preparedness, experience (Course Deliver Phase), and level of satisfaction (Post-Teaching Phase) were the independent variables that were examined. Twenty-seven respondents (lecturers) from AHIBS KL have completed five sections of the questionnaire. The first was demographics; the rest was related to the research questions which consisted of 24 open-ended questions. With regard to the perception and expectations for online teaching, the majority of the respondents reported confidence and competence in the technological and pedagogical skills were required to teach online. By and large, the respondents were welcoming online teaching experience. The respondents were generally divided on whether the online classroom should be continued as a replacement for face-to-face teaching even after the COVID-19 pandemic. This research came up with several recommendations to be considered by lecturers who work in an online environment and sets the stage for further study.