CHEE, Voon Sze. The Relationship of Service Quality, Customer Satisfaction, Customer Loyalty and Customer Retention in Telecommunication Industry: A Conceptual Framework. International Journal of Innovation and Business Strategy (IJIBS), [S. l.], v. 12, n. 2, 2022. Disponível em: https://ijibs.utm.my/index.php/ijibs/article/view/81. Acesso em: 19 may. 2024.